Terms & Conditions

1. Introduction

Welcome to sahfar.in (“Company,” “SAHFAR,” “we,” “us,” or “our”), owned and operated by SAHFAR IT TECH SOLUTIONS PVT LTD., a company engaged in providing digital and technology solutions to clients across India and international markets. These Terms & Conditions (“Terms”) govern your access to and use of this Website and all services offered by us, including but not limited to Website Design & Development, Application Development, Digital Marketing, SEO, Social Media Marketing, Logo & Graphic Design, Email Marketing, Data Analytics, Cyber Security, Advertisement & Commercial Video Production, Content Writing, Banner & Pamphlet Designing, and Brand Development (collectively, the “Services”).

By accessing this Website, requesting a quotation, placing an order, or engaging our Services in any manner, you (“Client,” “User,” “you,” or “your”) agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please discontinue use of the Website and refrain from engaging our Services.

We reserve the right to amend these Terms at any time. Continued use of our Website or Services after such changes constitutes acceptance of the revised Terms.

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2. Definitions

• “Agreement” means these Terms together with any signed proposal, quotation, scope of work (SOW), or service order agreed between the Client and SAHFAR.
• “Deliverables” means the final output(s) produced under a specific Service — including websites, applications, designs, videos, content, reports, or campaigns.
• “Client Materials” means any content, data, logos, credentials, or assets supplied by the Client for use in the Services.
• “Third-Party Platforms” means external platforms used in the course of Service delivery, such as hosting providers, app stores, social media networks, advertising networks, and analytics tools.

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3. Eligibility & Company Information

By engaging our Services, you confirm that you are at least 18 years of age, legally authorized to represent your business or organization, and capable of entering into a binding agreement.

Registered Business Details:

• Company: SAHFAR IT TECH SOLUTIONS PVT LTD.
• Address: Gr Floor, Manorama Apartment, BBT Road Bye Lane 1, West Jagtala, Maheshtala, Kolkata – 700141, West Bengal, India
• Phone: (+91) 8910146158 / 8420389850
• Email: info@sahfar.in
• GSTIN: 19ABFCS8066B1Z6

We serve clients both within India and internationally, and these Terms apply uniformly regardless of the Client’s location, subject to Section 19 (Governing Law).

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4. Our Services

SAHFAR provides the following categories of Services, each of which may be governed by an additional scope of work, proposal, or service-specific agreement that supplements these Terms:

1. Website Design & Development — custom websites, e-commerce platforms, and CMS-based solutions.
2. Application Development — mobile and web application design, development, testing, and deployment.
3. Digital Marketing — strategic online marketing campaigns across platforms.
4. SEO (Search Engine Optimization) — on-page, off-page, and technical optimization to improve organic visibility.
5. Social Media Marketing — content planning, posting, and campaign management on social platforms.
6. Logo & Graphic Design — brand identity assets, logos, and visual design collateral.
7. Email Marketing — campaign design, list management, and automated email sequences.
8. Data Analytics — reporting, dashboards, and data-driven insights for business decisions.
9. Cyber Security — security assessments, audits, and protective measures for digital assets.
10. Advertisement & Commercial Video Production — scripting, filming, and editing of promotional video content.
11. Content Writing — website copy, blogs, articles, and marketing content.
12. Banner & Pamphlet Designing — print and digital promotional design material.
13. Brand Development — comprehensive brand strategy, positioning, and identity building.

Specific timelines, pricing, revisions, and deliverables for each engagement will be defined in a written proposal, quotation, or service agreement issued prior to commencement of work. In the event of any conflict between these Terms and a signed service agreement, the specific terms of that service agreement shall prevail.

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5. Engagement Process & Client Responsibilities

1. Proposals & Quotations: All Services begin with a written proposal or quotation outlining scope, timeline, and cost. Work commences only after mutual written acceptance (email confirmation is sufficient) and, where applicable, receipt of the agreed advance payment.
2. Client Materials: The Client is responsible for providing timely, accurate, and lawfully owned materials (text, images, brand assets, login credentials, etc.) required for the Service. Delays in providing such materials may extend project timelines accordingly.
3. Approvals & Feedback: The Client agrees to review and provide feedback on drafts, mockups, or deliverables within the timeframe specified in the proposal. Delayed feedback may affect delivery schedules.
4. Accuracy of Information: The Client warrants that any information, claims, or materials provided for use in websites, marketing content, or advertisements are accurate, lawful, and do not infringe upon third-party rights.

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6. Payment Terms

1. Pricing: Service fees are quoted in the applicable proposal, in INR for domestic clients or in the agreed foreign currency for international clients.
2. Advance Payment: Unless otherwise agreed, a non-refundable advance (typically a percentage of total project value) is required before commencement of work.
3. Milestone/Final Payments: Remaining payments are due as per milestones defined in the proposal or upon completion, prior to final handover of Deliverables, source files, or publishing credentials.
4. Recurring Services: Services such as SEO, Digital Marketing, Social Media Marketing, and Data Analytics that are billed monthly or on a retainer basis are payable in advance for each billing cycle unless otherwise agreed in writing.
5. Late Payments: Delayed payments may result in suspension of ongoing work, withheld Deliverables, or additional late fees as communicated in the proposal.
6. Taxes: All fees are exclusive of applicable taxes (including GST for Indian clients), which shall be charged additionally as per prevailing law.
7. Third-Party Costs: Any costs for domain registration, hosting, premium plugins/themes, stock media, advertising spend, or third-party software licenses are separate from our service fees and must be borne directly by the Client unless explicitly included in the proposal.

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7. Revisions, Approvals & Project Scope

Each Service proposal specifies the number of included revisions (for designs, content, videos, or development milestones). Requests beyond the agreed revision limit, or requests that materially change the original scope of work, may be treated as a change request and billed separately.

Where the Client fails to respond to revision requests or approvals within a reasonable period (typically 15–30 days, unless otherwise specified), the project may be marked as completed, and outstanding payment shall become due.

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8. Intellectual Property Rights

1. Pre-Existing IP: All tools, frameworks, proprietary code libraries, methodologies, and templates owned by SAHFAR prior to or independent of a specific engagement remain the exclusive property of SAHFAR.
2. Client Deliverables: Upon full and final payment, ownership of the final agreed Deliverables (such as the final website, final logo files, final video, or final written content created specifically for the Client) shall transfer to the Client, unless otherwise stated in the service agreement.
3. Portfolio Rights: SAHFAR reserves the right to showcase completed work, including Deliverables, in its portfolio, website, social media, and marketing materials, unless the Client requests confidentiality in writing prior to project commencement.
4. Third-Party Assets: Any stock images, fonts, plugins, or licensed material used in Deliverables remain subject to their original license terms and are not owned outright by either party unless a full-buyout license was separately purchased.
5. Client Materials: The Client retains ownership of all materials, trademarks, and content they provide to us, and grants SAHFAR a limited license to use such materials solely for the purpose of delivering the agreed Services.

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9. Website & Application Hosting, Maintenance & Security

Where SAHFAR develops a website or application, the following applies unless otherwise agreed:

• Post-delivery hosting, domain renewal, and third-party maintenance (e.g., plugin/library updates) are the Client’s responsibility unless a maintenance package has been separately purchased.
• SAHFAR provides a limited warranty period (as specified in the proposal) for fixing bugs directly resulting from our development work; this does not cover issues arising from third-party changes, Client-side edits, or external attacks.
• For Cyber Security engagements, our assessments and recommendations are based on information and access available at the time of the engagement. We do not guarantee complete immunity from all security threats, as cyber security is an evolving field requiring ongoing vigilance.

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10. Digital Marketing, SEO, Social Media & Advertising Disclaimers

1. No Guaranteed Rankings or Results: SEO, Digital Marketing, and Social Media Marketing Services are performance-oriented but subject to factors outside our control, including search engine algorithm changes, platform policy updates, market competition, and Client-side factors. We do not guarantee specific rankings, traffic numbers, follower counts, leads, or sales figures.
2. Third-Party Platform Compliance: Campaigns run on platforms such as Google, Meta (Facebook/Instagram), LinkedIn, YouTube, and others are subject to those platforms’ respective terms, policies, and approval processes, which are beyond our control.
3. Advertising Spend: Any advertising budget (“ad spend”) is separate from our service fee and is billed directly by the respective advertising platform or passed through as per the agreed arrangement.
4. Email Marketing Compliance: The Client is responsible for ensuring that any contact lists provided for Email Marketing campaigns have been lawfully obtained with proper consent, in compliance with applicable anti-spam and data protection laws (including India’s IT Act, GDPR for EU recipients, and CAN-SPAM for US recipients, as applicable).

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11. Content Writing, Video Production & Creative Work

1. Content, scripts, and creative concepts are developed based on briefs, information, and direction provided by the Client. The Client is responsible for fact-checking and approving all content prior to publication.
2. SAHFAR ensures original work in content writing and creative production; however, the Client must promptly notify us of any factual errors before publishing, as final responsibility for published content rests with the Client following approval.
3. For Advertisement & Commercial Video Production, usage rights (e.g., for broadcast, social media, or unlimited use) will be defined in the applicable proposal. Any additional usage beyond the agreed scope may require an extended license fee.

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12. Data Analytics & Data Handling

Where we provide Data Analytics Services, we may access, process, or analyze data provided by the Client or collected through connected platforms (such as website analytics, advertising accounts, or CRM systems) strictly for the purpose of generating insights and reports for the Client. We do not sell or share Client data with unrelated third parties and handle such data in accordance with our Privacy Policy and applicable data protection laws.

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13. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, credentials, or data shared during the course of the engagement, and to use such information solely for the purpose of fulfilling the Services. This obligation survives the completion or termination of the engagement for a reasonable period, except where disclosure is required by law.

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14. Cancellation & Refund Policy

1. No Refund Policy: Once an order has been confirmed and the working process for any Service has commenced, no refund shall be allocated or provided under any circumstances, whether in part or in full, regardless of the stage of completion.
2. Client-Initiated Cancellation: If the Client wishes to cancel a project after confirming the order, any amount paid (including advance payments) is non-refundable. The Client remains liable for any outstanding balance corresponding to work already performed up to the point of cancellation.
3. Recurring Services Cancellation: Monthly or retainer-based Services (e.g., SEO, Social Media Marketing) may be cancelled for future billing cycles with prior written notice as specified in the service agreement (typically 15–30 days); fees already paid for the current or any prior billing cycle are non-refundable.
4. SAHFAR-Initiated Cancellation: We reserve the right to discontinue Services if the Client breaches these Terms, fails to make timely payments, or provides unlawful materials. In such cases, fees paid to date are non-refundable, without prejudice to any other remedies available to us.
5. By confirming an order and proceeding with payment, the Client expressly acknowledges and accepts this No Refund Policy.

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15. Use of the Website

In addition to the above, general use of the sahfar.in Website is subject to the following restrictions. You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms;
• Attempt unauthorized access to our systems, servers, or Client data;
• Introduce viruses, malware, or harmful code through the Website;
• Scrape, copy, or reproduce Website Content without written permission;
• Misrepresent your identity or affiliation while interacting with the Website.

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16. Intellectual Property of the Website

All Content on sahfar.in — including text, graphics, logos, service descriptions, and design elements — is the property of SAHFAR IT TECH SOLUTIONS PVT LTD. or its licensors and is protected under applicable copyright and trademark laws. Unauthorized reproduction or commercial use of Website Content is strictly prohibited.

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17. Disclaimers & Limitation of Liability

The Website and Services are provided on an “as is” and “as available” basis. While we strive for excellence in all Services delivered, SAHFAR makes no warranties, express or implied, regarding uninterrupted service, error-free performance, or guaranteed business outcomes (such as sales, rankings, or revenue growth) resulting from our Services.

To the maximum extent permitted by law, SAHFAR IT TECH SOLUTIONS PVT LTD., its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, business opportunities, or goodwill, arising from the use of our Website or Services. Our total aggregate liability for any claim shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim.

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18. Indemnification

You agree to indemnify and hold harmless SAHFAR IT TECH SOLUTIONS PVT LTD., its directors, employees, and representatives from any claims, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms, misuse of our Services, or provision of unlawful or infringing materials for use in any Deliverable.

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19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. For domestic Clients, any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.

For international Clients, disputes shall first be addressed through good-faith negotiation, and if unresolved, may be referred to arbitration seated in Kolkata, India, conducted in the English language, under the Arbitration and Conciliation Act, 1996 (as amended), unless otherwise agreed in a specific service agreement.

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20. Force Majeure

SAHFAR shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including natural disasters, pandemics, internet outages, third-party platform failures, governmental restrictions, or other unforeseeable events.

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21. Severability & Waiver

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full effect. Failure by SAHFAR to enforce any right under these Terms shall not constitute a waiver of that right.

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22. Changes to These Terms

We may update these Terms periodically to reflect changes in our Services, legal requirements, or business practices. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of our Website or Services after changes are posted constitutes your acceptance of the updated Terms.

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23. Contact Us

For any questions regarding these Terms & Conditions, our Services, or to discuss a project, please reach out to us:

SAHFAR IT TECH SOLUTIONS PVT LTD. Gr Floor, Manorama Apartment, BBT Road Bye Lane 1, West Jagtala, Maheshtala, Kolkata – 700141, West Bengal, India

📞 (+91) 8910146158 / 8420389850

✉️ info@sahfar.in

🌐 sahfar.in

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This document has been drafted to reflect SAHFAR IT TECH SOLUTIONS PVT LTD.’s multi-service business model serving both Indian and international clients. We recommend a final review by a qualified legal professional before publishing, particularly to confirm compliance with any industry-specific regulations relevant to your client base.